T R E N D I C O . C O . Z A
Menu

01

How long does it take for home delivery?

Our shipping of orders takes between 1 and 4 working days, between 8am – 5pm which will be done by our 3rd party courier service.

Standard courier cost = R85.00

Can I collect from a local store?

Yes you may. If you would like to do so, when checking our on our online store, be sure to select “Local Pickup”

Our collection address is on our “Contact us” page.

To arrange a suitable time for collection, please contact us via email: trendico786@gmail.com or via whatsapp: 071 886 1882 before hand.

Do you deliver on Weekend?

No, our courier company do not offer the service to deliver on weekends currently.

02

I'm new, how do I order?

Once you’re on our online store, click on the menu and browse the desired categories and products. If you would like to purchase a specific product, click “add to cart” once done, click on your cart and “place order”

Fill in all the required sections as on your screen and “proceed to checkout”

Select a delivery or collection option then select a preferred payment method.

Have your bank card with you and ready at this stage to enter all details requested on your screen.

 

Lastly to click “Pay” and follow your banking prompts on your device.

Your order and payment will then be complete and we will receive your order on our end

 

Happy Shopping!

Which credit cards do you accept?

We currently accept Mastercard/Visa (Cheque or Credit cards) & Instant EFT

Can I use a different payment method?

Yes, you may also do a manual order offline, by sending us a text on Whatsapp for you to do a manual direct EFT payment upon agreement.

03

Where is my order?

Most of our deliveries are sent via Globeflight courier service, and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account or contact us via email or Whatsapp

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us via email: trendico786@gmail.com or Whatsapp: 071 886 1882

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

Or simply Whatsapp us: 071 886 1882

04

How do I return an item?

Our Returns & Exchange policy lasts 10 days.

If this time has expired since the date of purchase, we unfortunately are not able to assist in this matter.

In order for you to be eligible for a Refund/Exchange, the items should be in the condition it was received. Unused, unwashed, not tampered with and not damaged. A thorough inspection shall be conducted before a Refund/Exchange would be processed, and or accepted.

Items which are exempted from a Refund/Exchange:

1. Goods on SALE
2. Sanitary/intimate goods (swimwear etc)
3. Gift cards


Refunds: (if eligible)

We shall notify you via email, once we have received your returned item(s), as well as if your refund has been approved or declined.

Exchange:
If you so wish to make an exchange for the same item (due to incorrect sizing etc) you may email us the full description and reason for exchange to: trendico786@gmail.com

Address to send exchanged items:
79 Van Der Kemp Street,
Parkside,
Port Elizabeth,
6020

IMPORTANT NOTICE:
The customer is responsible for the shipping cost of item(s) they wish to EXCHANGE. Shipping costs are Non-refundable.

Exchanged items make take 1-5 working days to reach you.

If your returns does not comply with our policy, you may be liable to reimburse TRENDI_CO for the cost of collecting and returning item(s) to you.

Can you confirm you have received my return?

Yes, we will send you an email or Whatsapp text as soon as we receive the returned items

What do I do if I have received a damaged item?

At Trendi_co we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. This should happen on receipt of order and no later. Please email this to trendico786@gmail.com. Make sure you include your order number,  and an image of the parcel you received it in. More information on Returns & Refunds policy page in the footer.

X

Register